Booking process & preview terms

From request to accepted dates

Submitting a request starts a conversation. It does not hold dates, charge a card or create a rental contract. An operator acceptance holds dates within this platform. The rental agreement, eligibility requirements and payment are separate steps.

Estimates and deposits

Prices are displayed in Japanese yen, calculated from the listing’s 30-night rent and utilities plus disclosed one-time charges. A refundable deposit is shown separately from the stay cost and included in the checkout total. The operator must explain its return conditions in the rental agreement before you pay.

Paying an accepted stay

When online payment is available, the account holder or verified guest can open secure Stripe checkout from their accepted request. The displayed total is charged to the property operator’s connected payment account. Okaeri Stay does not hold this money in escrow. Card details are entered on Stripe, not in Okaeri Stay messages or forms. Returning from checkout is not confirmation: check the payment status in your request.

Cancellation and online refunds

Cancel an unpaid request from your account or private guest page. If a checkout is open, its closure must be reconciled before held dates are released. For an online stay payment, cancellation before the move-in date in Japan requests a full refund. Dates remain held until the refund is confirmed. On or after the move-in date, cancellation and refunds require review.

A refund shown as processing has not completed. Your bank may take additional time after confirmation. A partial refund, including return of a deposit, does not cancel a stay. Payments made outside this checkout follow the operator’s agreement; cancelling a Okaeri Stay request does not automatically cancel an external contract.

Paid promotion

The pilot price is ¥9,800 for 30 days of sponsored eligibility. Staff review the home and allocate a placement before checkout. Payment alone cannot bypass that review, the approved schedule or the traveler’s filters. A campaign does not guarantee views or bookings. If a confirmed payment cannot be matched to the approved placement, a refund is requested. Cancelling before the scheduled start requests a full refund; after it starts, cancellation stops exposure and any refund needs review. A full confirmed refund stops the paid campaign.

Before commercial activation

The operating business, applicable licensing, tenancy structure, tax treatment, consumer terms, privacy policy, cancellation policy, operator agreements and support contacts must be finalized before live collection is enabled. These preview terms describe the implemented flow and still require that review.